Description

You will serve as the technical liaison between clients and internal engineering teams to resolve product issues and maintain performance.

This role is on-site.

Responsibilities

• Handle first-line support for SaaS products, managing client queries and incidents.
• Troubleshoot complex issues involving APIs, integrations, and backend services.
• Collaborate with Product and Engineering to identify, replicate, and escalate critical bugs.
• Conduct root cause analysis to provide permanent resolutions or documented workarounds.
• Document support cases, known issues, and resolutions in the internal knowledge base.

Required Skills

• 1-3 years of experience in technical or product support, preferably in SaaS.
• Strong understanding of APIs, JSON, and RESTful Services.
• Experience with log analysis or basic debugging tools.
• Familiarity with web technologies.
• Ability to maintain SLA adherence and timely client communication.
• Any Graduate education.

Key Skills

Education

Any Graduate