Description

You will provide technical support for hardware, software, and network systems in a global environment.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues across hardware, software, and network layers.
• Own issues through the entire resolution lifecycle, escalating to appropriate channels when necessary.
• Manage back-office tasks including network monitoring, anti-virus management, deployments, servers, updates, and patches.
• Maintain detailed record logs and keep leadership informed of issue statuses.
• Collaborate with diverse geographical teams across the US, Europe, and Asia.

Required Skills

• 5+ years of technical support experience.
• Proven LabWare expertise in both Citrix and standalone environments.
• Experience working with regulated applications, specifically FDA 21 CFR part 11.
• Proficiency in Citrix, technical support, and troubleshooting.
• Ability to work flexible hours to support global teams in different time zones.
• Bachelor’s degree in Computer Science or a closely related field.
• Strong customer service background and problem-solving approach.

Preferred Skills

• Industry-specific certifications in networks or operating systems.

Key Skills

Education

Any Graduate