Description

Provide internal technical support to ensure smooth system functioning and resolve daily IT challenges.

Responsibilities

• Troubleshoot front-line hardware, software, and network issues for internal teams.
• Diagnose and resolve system errors and bugs to minimize departmental downtime.
• Support the setup, deployment, and maintenance of internal tools including DevRev, GitHub, and GCP.
• Document recurring technical issues and establish best practices for resolution.
• Manage technical onboarding for new employees to ensure system and tool access.

Required Skills

• 4+ years of experience in internal IT or technical support.
• Proven troubleshooting skills across enterprise hardware and software.
• Hands-on experience with DevRev, GitHub, and GCP.
• Ability to explain technical concepts clearly to non-technical team members.
• Strong problem-solving skills with a hands-on approach.
• Degree in Computer Science, IT, or a related field, or equivalent experience.

Preferred Skills

• Experience working in a SaaS or tech-heavy environment.
• Familiarity with GitLab.

Key Skills

Education

Any Graduate