Description

You will own the full lifecycle of technical support for the Care Orchestrator compliance monitoring product, resolving issues for internal and external clients.

This role is on-site.

Responsibilities

• Own reported customer issues from initial contact through final resolution.
• Research, diagnose, and troubleshoot system-related technical issues.
• Follow standard escalation procedures to move unresolved issues to appropriate internal teams.
• Coordinate pre-installation activities, including scheduling, checklist reviews, and customer readiness checks.

Required Skills

• 3+ years of relevant IT-related customer service experience.
• Proficiency in software/hardware troubleshooting and computer functionality.
• Working knowledge of computer networks and database structures.
• Experience with Windows XP, Vista, 7, and 8 operating systems.
• Proficiency with Microsoft Office, Word, Excel, and SAP.
• Strong phone skills and customer service abilities.
• Experience with SQL Server.

Preferred Skills

• Experience in the medical device industry.
• Familiarity with Android and iOS.

Key Skills

Education

Bachelor's degree