Description

You will provide technical assistance and hardware/software troubleshooting for end users in Murrysville, PA.

This role is on-site.

Responsibilities

• Troubleshoot software and hardware issues to resolve technical queries.
• Manage customer service requests via professional phone communication.
• Utilize SAP and Microsoft Office to document and track support activities.
• Analyze computer networks and database structures to diagnose connectivity or data issues.

Required Skills

• 3+ years of IT-related customer service experience.
• Proficiency with Microsoft Office, including Word and Excel.
• Hands-on experience using SAP.
• Working knowledge of Windows XP, Vista, 7, and 8 operating systems.
• Understanding of computer networks and database structures.
• Strong hardware and software troubleshooting capabilities.

Preferred Skills

• Experience with SQL Server.
• Familiarity with Android and iOS mobile platforms.

Key Skills

Education

Any Graduate