Description

You will maintain business applications and ensure system stability during night shift operations.

Responsibilities

• Perform root cause analysis with IT streams to define and coordinate solution implementations.
• Manage special events including BCP tests, infrastructure change weekends, and data center maintenance.
• Execute incident and problem management following ITIL standards to ensure timely resolution.
• Monitor systems and act as a gatekeeper for the production environment by assessing change impact and risk.
• Mentor junior team members to maintain high-quality application services.

Required Skills

• 5+ years of experience working within a Windows-hosted production environment.
• Proficiency in ITIL incident and problem management processes.
• Experience with relational databases including MSSQL, Sybase, and Oracle.
• Operational knowledge of middleware platforms such as MQ, IIS, and Tomcat.
• Experience in production system monitoring and scheduling concepts.
• Ability to translate end-user issues into technical problem statements for investigation.
• Solid Windows OS knowledge.
• Bachelor's degree.
• Availability to work outside scheduled hours and on weekends.

Key Skills

Education

Bachelor's degree