Description

You will handle customer technical support inquiries and resolve technical issues.

This role is on-site.

Responsibilities

• Handle customer queries received over inbound calls.
• Resolve customer concerns and queries within service timeframes.
• Troubleshoot and assist customers facing technical issues.
• Ensure customers have a positive experience with the company.

Required Skills

• Minimum 6 months of experience in an international process.
• Extensive understanding of LAN/WAN networking components (PCs, Routers, Multiplexers, Bridges, and switches).
• Proficiency in networking concepts including LAN, WAN, and Wi-Fi.
• Basic knowledge of operating systems (Windows suites, OS X, and above).
• Basic knowledge of computer hardware.
• Basic knowledge of copper and fiber internet infrastructure.
• Basic knowledge of internet application software.
• Excellent verbal and written communication skills.

Preferred Skills

• Any Graduate education level.

Key Skills

Education

Any Graduate