Description

You will provide technical troubleshooting and support for users, owning the resolution lifecycle from debugging to customer communication.

Responsibilities

• Troubleshoot and debug Java and JavaScript code to identify root causes of technical issues.
• Analyze and resolve database-related queries and data issues in MySQL environments.
• Manage and track support requests within the ServiceNow (SNOW) platform.
• Communicate technical solutions clearly and professionally to customers.
• Utilize advanced Unix/Linux environments to diagnose system-level problems.

Required Skills

• 2+ years of experience in a Technical Support role.
• Ability to read, understand, and troubleshoot Java and JavaScript code.
• Experience working in advanced Unix/Linux environments.
• Experience with MySQL databases.
• Proficiency in HTML, including CSS and XHTML.
• Strong debugging and technical troubleshooting skills.
• Bachelor's degree in Computer Science or related field.

Preferred Skills

• Experience using the ServiceNow (SNOW) platform for ticket management.

Key Skills

Education

Bachelors' degree