Description

You resolve complex technical issues for the ServiceNow support team and act as the final escalation point. This role is on-site.

Responsibilities

• Troubleshoot difficult technical issues within a web applications stack.
• Mentor junior team members on various technologies and platform components.
• Communicate complex technical systems clearly to customers.
• Work outside normal business hours, including evenings, weekends, and holidays, as needed.

Required Skills

• 10+ years of experience in a developer or database administrator role.
• Proficiency in writing or debugging Object Oriented code, specifically Java.
• Experience with JavaScript, Python, Perl, Unix Shell, or Windows Shell.
• Hands-on experience with relational databases such as MySQL or Oracle.
• Experience administering Linux/Unix or Microsoft Server environments.
• Ability to troubleshoot complex web application stack components.

Preferred Skills

• Fundamental understanding of ITSM, ITIL, or CMDB.
• Advanced MySQL or Oracle experience.
• Experience diagnosing performance degradation.

Key Skills

Education

Any Graduate