Description

You will own the technical support lifecycle, from debugging code to communicating solutions to customers.

This role is on-site.

Responsibilities

• Troubleshoot and debug Java and JavaScript code to identify root causes.
• Analyze and resolve database queries and data issues in MySQL.
• Manage and track support requests within the ServiceNow platform.
• Utilize advanced Unix/Linux environments to diagnose system-level problems.
• Communicate technical solutions clearly and professionally to customers.

Required Skills

• 2+ years of experience in a Technical Support role.
• Ability to read, understand, and troubleshoot Java and JavaScript code.
• Experience working in advanced Unix/Linux environments.
• Experience with MySQL databases.
• Proficiency in HTML, including CSS and XHTML.
• Strong debugging and technical troubleshooting skills.
• Bachelor's degree in Computer Science or related field.

Preferred Skills

• Experience using the ServiceNow (SNOW) platform for ticket management.

Key Skills

Education

Bachelors' degree