Description

You provide technical assistance and troubleshoot issues for customers via inbound calls in an international process.

Responsibilities

• Handle customer queries through inbound calls.
• Resolve technical issues and concerns within established timeframes.
• Troubleshoot hardware and software problems to assist users.
• Manage end-to-end query resolution to ensure a positive customer experience.

Required Skills

• Minimum 6 months of experience in an international process.
• Strong communication skills.
• Understanding of operating systems including Windows suites and OS X.
• Knowledge of computer hardware components.
• Familiarity with copper and fiber internet technologies.
• Understanding of internet application software.
• Extensive knowledge of LAN/WAN networking components, including PCs, routers, multiplexers, bridges, and switches.
• Foundational knowledge of WiFi and networking protocols.
• Any Graduate or Undergraduate degree.

Key Skills

Education

ANY GRADUATE