Description

Provide L1/L1.5 technical support for Microsoft 365 and Exchange Online environments.

This role is on-site.

Responsibilities

• Manage and troubleshoot mail flow issues, including delays, NDRs, spam filtering, and routing.
• Administer Exchange Online mailboxes, distribution groups, shared mailboxes, and permissions.
• Handle incident management, RCA, and service requests in line with SLA commitments.
• Configure and manage email security policies such as anti-spam, anti-phishing, and anti-malware.
• Troubleshoot Outlook, OWA, and Exchange connectivity issues, including Autodiscover and sync problems.

Required Skills

• 5+ years of hands-on experience with Microsoft Exchange Online and Office 365.
• Proficiency in Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
• Solid understanding of email security protocols: SPF, DKIM, DMARC, and TLS.
• Experience managing anti-spam, anti-phishing, Safe Links, Safe Attachments, and quarantine policies.
• Knowledge of Azure Active Directory and hybrid identity setup.
• PowerShell scripting for Exchange Online administration.
• Familiarity with ITSM tools (ServiceNow, Remedy, or Jira) and ITIL processes.
• Strong troubleshooting capability for email delivery, mailbox access, and Outlook client issues.

Preferred Skills

• Experience with threat analysis, phishing investigation, and DLP/eDiscovery/retention policies.
• Any Graduate degree.

Key Skills

Education

Any Graduate