Description

You will provide technical support for wearable devices used in research and dogfooding.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware and software component issues for wearable devices.
• Analyze frequent failures and suggest solutions to improve device or tooling performance.
• Create lasting solutions for recurring issues, including documentation for user support and engineering fixes.
• Debug errors, provide concrete bug fixes, and collect data to verify device performance.
• Escalate non-standard issues to engineering and TPM teams using internal reporting tools.

Required Skills

• Bachelor’s degree in computer science or a related field.
• 2+ years of experience providing technical support to users.
• 3+ years of experience in software or system engineering supporting developer tools and ecosystems.
• 3+ years of experience with data collection and root cause analysis.
• 2+ years of experience with Python and C++.
• Experience with computer vision or machine learning libraries and debugging software failures.
• Experience with Fedora and other operating systems.
• Experience with SDKs and developer ecosystem tools.
• Experience working directly with Engineering teams to resolve bugs and improve software performance.

Preferred Skills

• Master's degree in computer science or a related field.
• 5+ years of experience in technical support and issue resolution.
• FAAANG background.

Key Skills

Education

Bachelor's or Master's degrees