Description

Provide technical assistance and hardware/software troubleshooting for users in central office and field locations.

Responsibilities

• Troubleshoot hardware and software issues for desktops, laptops, and tablets.
• Communicate technical solutions clearly to individual users and groups.
• Manage and administer desktop products and mobile devices.
• Utilize help request tracking and reporting tools to manage incoming tickets.
• Investigate and research technical issues to resolve complex support requests.

Required Skills

• 5+ years of experience in technical support roles.
• Extensive experience with Windows 11, SharePoint Online, OneDrive, Teams, and MS O365.
• Hands-on experience with Active Directory and GPOs.
• Proficiency with remote support tools and basic networking.
• Experience using help request tracking and reporting systems.
• Strong investigative and research skills.
• Ability to manage and administer desktop, laptop, and tablet hardware.
• Effective oral and written communication skills.

Preferred Skills

• Knowledge of software packaging and deployment, specifically Ivanti Endpoint Manager or LANDESK Management Suite.

Key Skills

Education

Any Graduate