Description

You troubleshoot hardware and software issues for desktops, laptops, and tablets, while managing and administering desktop products and mobile devices.

You investigate and research technical issues to resolve complex support requests, using help request tracking and reporting tools to manage incoming tickets.

Responsibilities

• Troubleshoot hardware and software issues for desktops, laptops, and tablets.
• Communicate technical solutions clearly to individual users and groups.
• Manage and administer desktop products and mobile devices.
• Utilize help request tracking and reporting tools to manage incoming tickets.
• Investigate and research technical issues to resolve complex support requests.

Required Skills

• 5+ years of experience in technical support roles.
• Extensive experience with Windows 11, SharePoint Online, OneDrive, Teams, and MS O365.
• Hands-on experience with Active Directory and Group Policy Objects (GPOs).
• Proficiency with remote support tools and basic networking.
• Experience using help request tracking and reporting systems.
• Strong investigative and research skills.
• Ability to manage and administer desktop, laptop, and tablet hardware.
• Effective oral and written communication skills.

Preferred Skills

• Knowledge of software packaging and deployment, specifically Ivanti Endpoint Manager or LANDESK Management Suite.

Key Skills

Education

Any Graduate