Description

You will provide end-user technical support for field staff in the Salem District, managing hardware, software, and device lifecycles.

This role is on-site.

Responsibilities

• Troubleshoot hardware and software issues for desktops, laptops, and wireless devices.
• Administer desktop computers and mobile devices within the enterprise environment.
• Manage problem resolution and escalate complex technical issues to ensure timely fixes.
• Communicate resolutions effectively to individuals and groups via verbal and written channels.
• Utilize help request tracking and reporting tools to manage user concerns and document interactions.

Required Skills

• 5+ years of experience with Microsoft Desktop products, including Windows, SharePoint, MS Office Suite, Office 365, and MS Teams.
• 5+ years of experience managing and troubleshooting desktop, laptop, and wireless devices.
• 5+ years of experience using help desk request tracking and reporting tools.
• 5+ years of experience in customer service roles requiring effective verbal and written communication.
• Any Graduate degree.

Preferred Skills

• Experience providing computer training for field staff.
• Knowledge of computer and mobile device applications within an enterprise environment.
• Experience creating training documentation.

Key Skills

Education

Any Graduate