Description

Own the primary escalation point for complex technical support cases, managing customer communications and resolution progress.

This role is hybrid.

Responsibilities

• Triage and resolve complex technical issues as the first point of escalation.
• Debug and write JavaScript code to address customer-reported problems.
• Leverage automation and data insights to improve troubleshooting efficiency.
• Communicate clearly with customers regarding case status and technical findings.

Required Skills

• 5+ years of experience in technical support or similar engineering roles.
• Proficiency in writing and debugging JavaScript code.
• Working knowledge of object-oriented programming in Java and JavaScript.
• Experience with web technologies including Apache, Tomcat, HTML, XML, and JSON.
• Understanding of networking concepts (TCP/IP, HTTP, firewalls, load balancers, ports).
• Familiarity with remote administration via SSH, SNMP, WMI, and PowerShell.
• Working knowledge of SQL and database concepts.

Preferred Skills

• Familiarity with VMware, AWS, Azure, and Event Management Systems.

Key Skills

Education

Any Gradute