Description

Troubleshoot and resolve complex identity, access, and Windows infrastructure issues in enterprise environments.

This role is on-site.

Responsibilities

• Troubleshoot complex scenarios within Active Directory, Windows Networking, and Replication.
• Manage Group Policy, DFSR, and Public Key Infrastructure (PKI) / Certificate Services.
• Resolve identity and access issues involving Azure Active Directory, MFA, and SSO configuration.
• Support large-scale, geographically distributed environments with over 1,000 users.
• Document technical findings and solutions through clear technical writing.

Required Skills

• 3+ years of experience in technical support, consulting, or IT roles.
• Deep knowledge of Active Directory Services, including Group Policies, DNS Zones, and FSMO Roles.
• Proficiency in Azure Active Directory, Azure MFA, and Identity Management.
• Hands-on experience with Azure technical support or equivalent cloud identity technologies.
• Experience administering Microsoft Windows 2008 and Windows 2012 Servers.
• Technical competence in ADFS, SSO configuration, and Azure Identity protection.
• Ability to use PowerShell scripting and commands for task automation.
• Strong troubleshooting skills applied to Windows Networking and VPN technologies.
• Fluent English communication skills for reading, writing, and speaking.

Preferred Skills

• Azure 533 certification.
• Knowledge of AA DC Connect, O365, and Exchange Online.
• Experience with Windows System Administration, PKI, DNS, and Virtualization.

Key Skills

Education

Bachelor's degree in Computer Science