Description

About the job
We are hiring an IT Monitoring Operator for one of our clients in Singapore.
Key Responsibilities:
Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
Service Requests and User Support – handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption.

Required Skills and Qualifications:
Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
Good knowledge in Unix Scripts & Shell Scripting.
TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
Expert knowledge in troubleshooting Failed jobs and file system full issues
Knowledge in ticketing tools Jira & HP Quality Center
Knowledge of the requirements of IT production (Banking System)

Requirements added by the job poster

• 2+ years of work experience with Jira

• 2+ years of work experience with IBM Tivoli Workload Scheduler (TWS)

Key Skills

Education

Any Graduate