Description

You will provide technical support for JUNOS-based platforms and resolve complex customer issues.

Responsibilities

• Troubleshoot configuration, hardware, and software issues by replicating customer environments in a lab.
• Own the full lifecycle of problem reproduction and resolution for reported customer issues.
• Interface with Lead Engineers, Engineering, and Advanced Services teams during critical escalations.
• Contribute to technical documentation, including Knowledge Base articles and whitepapers.
• Work rotating shifts, including weekends, to ensure continuous support coverage.

Required Skills

• 5+ years of experience in IP Network Routing and/or Switching (troubleshooting, implementation, or design).
• In-depth knowledge of IP packet flow.
• Proficiency in Layer 3 technologies: OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, or VRRP.
• Proficiency in Layer 2 technologies: Ethernet, VLAN, STP, ARP, VXLAN, EVPN, LACP, or stacking/virtual chassis.
• Experience with MPLS and MPLS-based services: LDP, RSVP, L3VPN, L2VPN, VPLS, or EVPN.
• Experience with networking features: CoS, L2Circuit, SNMP, BFD, MC-LAG, or DDoS mitigation.
• Hands-on experience with Juniper, Cisco, Palo Alto, or Arista platforms.
• Strong verbal and written communication skills for customer handling.

Preferred Skills

• JNCIE or CCIE certifications.
• Experience with traffic generators (Ixia, Agilent) and protocol analyzers.

Key Skills

Education

Any graduate