Description

You will provide in-depth technical support for Ivanti SaaS and on-premises platforms, resolving complex customer inquiries.

Responsibilities

• Troubleshoot and analyze root causes for client/server communications, SSL/TLS, networking, and MDM issues.
• Set up and maintain test environments to replicate reported problems.
• Develop and author Knowledge Base articles to support customer self-service.
• Advise customers on secure network communications, including SSL/TLS protocols and certificate management.

Required Skills

• 5+ years of experience troubleshooting enterprise systems (DNS, Networking, Firewalls, SMTP, HTTPS, Load Balancers, ActiveSync, Microsoft server technologies).
• Hands-on expertise in Mobile Device Management (MDM), specifically with Apple iOS and Android Enterprise.
• Strong analytical skills for diagnosing SSL/TLS problems (handshake failures, certificate errors).
• Knowledge in cloud environments (Azure/Intune) and networking concepts (VNet, endpoints, firewalls).
• Ability to write and run basic SQL Queries.
• Familiarity with LDAP and PKI troubleshooting.
• Experience with packet capture analysis (e.g., Wireshark).

Key Skills

Education

Any Graduate