Description

You will resolve complex technical issues for enterprise customers, partners, and resellers using Ivanti products.

Troubleshoot and diagnose issues using phone and remote access tools. Reproduce customer environments to identify root causes. Collaborate with back-line and development teams to resolve escalations. Manage customer cases through timely communication and adherence to support processes. Contribute to the creation and consumption of internal knowledge bases.

Required Skills

• 2 to 5 years of experience supporting enterprise IT.
• JLPT N1 or N2 certification with fluent Japanese reading, writing, and speaking skills.
• Fluency in English with strong written and verbal communication.
• Expert troubleshooting in DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, and Email.
• Thorough expertise in Microsoft Server and Desktop platforms.
• Experience with Citrix, VMware, Microsoft App-V, and Windows Registry/User Profiles.
• Hands-on experience managing Linux/Unix systems and LAMP servers.
• Experience in medium to large enterprise server environments.

Preferred Skills

• Knowledge of UEM, Server Automation, and Self-Service.
• Microsoft Certifications (MCP, MCSA, MCSE, or MCDBA) or Citrix CCA/CCAA.

Key Skills

Education

Not specified