Description

Advanced networking knowledge, including TCP/IP, subnetting, routing protocols (OSPF, IS‑IS, BGP), BGP peering policies, VPNs/tunnelling (MPLS, L2TP), and hands‑on experience with Cisco and Juniper devices (preferred)

Solid understanding of TCP based protocols

Knowledge of, or ability to learn, Python to identify potential issues or bugs in source code for development support

Strong customer focus with attention to detail and the ability to build effective relationships with internal teams and customers

Excellent customer service with advanced written and verbal communication skills

Participation in the support off‑hours on‑call rotation

Proven ability to multitask across competing priorities

Strong interpersonal, teamwork, and process development skills

Solid analytical and critical‑thinking capabilities

Ability to work across multiple hardware and software platforms

Provide leadership and issue management during major customer outage calls

Requirements added by the job poster

• 7+ years of work experience with Juniper Networks Products

• 5+ years of work experience with Python (Programming Language)

Key Skills

Education

Any Graduate