Description

You will resolve complex ISP-level networking issues and support development teams through code analysis.

This role is hybrid.

Responsibilities

• Troubleshoot advanced networking problems involving TCP/IP, subnetting, and routing protocols (OSPF, IS-IS, BGP).
• Diagnose and resolve issues on Linux OS environments and Cisco/Juniper hardware.
• Analyze source code using Python to identify potential bugs and support development teams.
• Manage major customer outages, providing leadership and issue resolution during critical calls.

Required Skills

• 2+ years of technical support experience with a strong foundation in ISP networking.
• Expert-level proficiency with Linux OS administration and command-line tools.
• Deep knowledge of TCP/IP, subnetting, and routing protocols including OSPF, IS-IS, and BGP peering policies.
• Hands-on experience with VPN/tunneling technologies (MPLS, L2TP) and Cisco/Juniper devices.
• Ability to read and analyze source code using Python for debugging and issue identification.
• Strong analytical and critical-thinking capabilities to multitask across competing priorities.
• Excellent written and verbal communication skills with a focus on customer service and detail.

Preferred Skills

• Participation in an off-hours on-call rotation to ensure continuous service availability.

Key Skills

Education

Any Graduate