Description

You will resolve technical issues and provide support for customers using identity and access management platforms.

This role is on-site.

Responsibilities

• Diagnose and resolve Level 1 customer queries regarding identity and access management systems.
• Reproduce reported issues in test environments and document solutions.
• Monitor runtime alerts and conduct periodic health checks post-deployment.
• Identify root causes for application errors and escalate L2/L3 issues to Senior Engineers.
• Create knowledge base articles and educate customers on new product features.

Required Skills

• Bachelor's degree in Software Engineering, Computer Science, IT, or related field.
• 1+ years of enterprise-wide experience in the identity and access management (IAM) domain.
• 1+ years of experience supporting operational issues in production environments.
• Hands-on experience with OAuth, OpenID, SAML, and SCIM protocols.
• Proficiency with Zendesk and Jira for ticketing and issue tracking.
• Working knowledge of Azure and Oracle IDCS.
• Understanding of modern software architectures including load-balancing, queuing, caching, and microservices.
• Ability to diagnose IT problems and prioritize high-severity incidents.

Preferred Skills

• Experience with AWS tools and CloudWatch Monitoring.
• Experience with Okta or SailPoint (IIQ, Identity Now).

Key Skills

Education

Bachelor's Degree