Description

Manage end-to-end resolution of end-user issues for internal and external customers in Bengaluru.

This role is on-site.

Responsibilities

• Own end-to-end user issues from initial report through final resolution and follow-up.
• Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions for common failures.
• Provide first-line telephone technical support for hardware, operating systems, sub-systems, and applications.
• Escalate complex technical problems to Remote Support Engineering, Field Engineering, or higher-level internal expertise.
• Follow established process requirements for issue tracking and documentation.

Required Skills

• 8+ years of experience in technical support roles.
• Proven ability to provide hardware and operating system troubleshooting.
• Experience managing technical issues for both internal employees and external customers.
• Strong teamwork and collaboration capabilities.
• Background in marketing-related technical support environments.
• Excellent communication skills.

Preferred Skills

• Any Graduate.

Key Skills

Education

ANY GRADUATE