Description

You will provide technical assistance and resolve hardware, software, and network issues for customers.

Responsibilities

• Identify and resolve hardware, software, and network troubleshooting issues.
• Communicate technical solutions clearly through verbal and written channels.
• Escalate complex technical problems to the appropriate channels when required.
• Document customer queries and technical resolutions in detail.
• Prepare reports and maintain documentation using MS Office tools.

Required Skills

• Basic hardware, software, and network troubleshooting skills.
• Proficiency in MS Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Ability to learn and adapt to new technologies quickly.
• Sound knowledge of core technical concepts.
• B.Tech, B.Sc (IT/CS), BCA, or MCA degree.
• Any Graduate degree.

Key Skills

Education

Any Graduate