Description

Lead Level 3 support for Cognos BI applications, resolving complex production issues and driving permanent solutions through root cause analysis.

This role is on-site.

Responsibilities

• Resolve complex production issues independently or in collaboration with infrastructure, ETL, and data teams.
• Perform root cause analysis to devise, test, and implement permanent solutions.
• Identify recurring issues and propose automation opportunities to enhance efficiency.
• Document technical procedures to enable handovers to Level 1 and Level 2 support teams.
• Assist in the development, testing, and execution of Enterprise BI and Analytics projects.

Required Skills

• 5+ years of experience in application support or similar technical roles.
• Solid IBM Cognos Analytics expertise, including Framework Manager, Transformer, Data Modeling, Reports, and Dashboards.
• Strong SQL skills, specifically with Oracle.
• Experience with job scheduling using BMC Control-M.
• Proficiency in scripting with DOS/batch or PowerShell.
• Experience with incident management, ticket workflows, and escalation processes.
• Hands-on experience using ServiceNow.
• Experience with agile delivery tools and methodologies, such as Azure.
• Bachelor's degree.

Preferred Skills

• Experience or exposure to Planning Analytics or PowerBI.

Key Skills

Education

Bachelor's degree