Description

Oversee technical support operations for SAP Commerce implementation projects, ensuring timely issue resolution and high customer satisfaction.

This role is remote.

Responsibilities

• Lead and mentor the technical support team, providing guidance and training.
• Act as the primary escalation point for complex SAP Commerce (Hybris) implementation issues.
• Diagnose, troubleshoot, and resolve software defects and performance issues in Java, Spring, and Hybris.
• Collaborate with development and QA teams for seamless deployment and maintenance.
• Manage incidents and conduct root cause analysis.

Required Skills

• Core Java
• Spring Framework
• Spring Security
• Hybris (SAP Commerce)
• Minimum 5 years of experience in technical support for SAP Commerce
• Incident management and root cause analysis
• Strong problem-solving and analytical skills

Preferred Skills

• Experience in leading and motivating technical teams
• Excellent communication and interpersonal skills

Key Skills

Education

Any Graduate