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Technical Support Manager
Charlotte, NC, USA
Posted On: 30+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Technical Support Manager
Tenure: Contract - Corp-to-Corp
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Description
You will manage technical support operations focusing on analytics implementation and data integrity.
Responsibilities
- Troubleshoot data layer structures and JSON implementations.
- Debug web implementations using Chrome DevTools, specifically the Network tab and console.
- Manage technical workflows and documentation using Jira and Confluence.
- Audit analytics deployments using ObservePoint.
- Support Adobe Analytics and Adobe Experience Platform Launch environments.
Required Skills
- 5+ years of professional experience.
- JavaScript proficiency for debugging and implementation.
- SQL Server for data querying.
- Experience with JSON and data layer structures.
- Knowledge of HTML and CSS for implementation awareness.
- Proficiency with Adobe Analytics and Adobe Experience Platform Launch.
- Hands-on experience with Chrome DevTools.
- Experience with ObservePoint.
- Usage of Jira and Confluence for task and knowledge management.
Preferred Skills
- Experience managing technical support teams within a structured environment.
Education
Any Gradute
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