Description

You will serve as the primary point of contact for customers, resolving technical queries via live chat, phone, and support tickets.

Responsibilities

• Resolve customer technical issues using creative problem-solving techniques to identify root causes.
• Provide support for WordPress, including plugins and themes.
• Manage customer interactions through live chat, instant messaging, and phone support.
• Collaborate with team members to maintain a productive working environment.
• Continuously build technical knowledge of open-source technologies.

Required Skills

• 2+ years of experience in technical support or customer service.
• Knowledge of WordPress, including themes and plugins.
• Working knowledge of DNS and SSL.
• Proficiency with HTML and CSS.
• Understanding of Linux command line.
• Experience using file systems and tools for remote web content management.
• Experience providing customer support via phone and online chat tools.
• Ability to troubleshoot and solve technical problems.

Key Skills

Education

Any Gradute