Description

What’s the Job?

• Troubleshoot and diagnose hardware and software issues for inventory management systems.
• Provide clear diagnostics, repair guidance, and remote issue resolution to field associates and customers.
• Use remote access tools to perform investigations and guide users through technical steps.
• Document issues, solutions, and root cause analysis for continuous improvement.
• Maintain timely, professional communication and deliver high‑quality customer service.

 
What’s Needed?

• 3+ years of experience with PC hardware, peripherals, and client/server technologies.
• Strong troubleshooting skills, especially over the phone.
• Working knowledge of TCP/IP, VPN, RDP, and related network protocols (preferred).
• Proficiency with remote access tools (VPN, Terminal Services, TeamViewer, RDC).
• Self‑motivation, attention to detail, and strong time‑management skills

Key Skills

Education

Any Graduate