Description

Troubleshoot and diagnose hardware and software issues for inventory management systems, providing remote resolution and repair guidance to field associates and customers.

This role is on-site.

Responsibilities

• Perform remote diagnostics and issue resolution using tools like VPN, Terminal Services, TeamViewer, and RDC.
• Document issues, solutions, and root cause analysis to support continuous improvement.
• Guide users through technical steps via phone and remote access.
• Maintain professional communication and deliver timely customer service.

Required Skills

• 5+ years of experience with PC hardware, peripherals, and client/server technologies.
• Strong troubleshooting skills, particularly over the phone.
• Proficiency with remote access tools including VPN, Terminal Services, TeamViewer, and RDC.
• Working knowledge of TCP/IP, VPN, RDP, and related network protocols.
• Self-motivation with strong attention to detail and time-management skills.
• Any Graduate degree.

Key Skills

Education

Any Graduate