Description

You will provide L2 technical support for digital platforms, including online applications and mobile apps.

Responsibilities

• Troubleshoot and resolve technical issues within banking domain applications.
• Coordinate with multiple teams to ensure timely incident resolution.
• Perform root cause analysis using analytical and problem-solving skills.
• Operate within established ITIL processes to manage service requests and incidents.

Required Skills

• 1+ years of experience in Java/J2EE.
• 1+ years of experience in SQL/PLSQL.
• Proficiency in Unix basics and Unix shell scripting.
• Experience with No-SQL databases.
• Knowledge of ITIL processes.
• Experience supporting digital platforms such as mobile apps or online applications.
• Knowledge of the banking domain.
• Strong troubleshooting and analytical skills.

Key Skills

Education

Any Graduate