Description

You will provide technical support focused on network and firewall troubleshooting.

Responsibilities

• Troubleshoot, configure, and test basic to intermediate network and firewall settings.
• Resolve connectivity issues involving TCP/IP, UDP, and OSI Layer protocols.
• Manage router switching and remote access to network hardware.
• Communicate technical solutions clearly through written and verbal channels.

Required Skills

• 1+ years of relevant experience in technical support or networking.
• Hands-on knowledge of TCP/IP and UDP protocols.
• Understanding of the OSI Layer model.
• Experience with router switching and remote router access.
• Ability to perform network and firewall troubleshooting.
• Strong verbal and written communication skills.
• Any Graduate degree.

Preferred Skills

• CCNA, JNCIA, NOKIA NRS, or Fortinet NSE 4 certifications.
• ITIL Foundation certification.

Key Skills

Education

Any Graduate