Description

You will provide technical assistance to customers and partners via phone and email.

Responsibilities

• Resolve technical issues and answer customer inquiries.
• Log all support cases into the ticketing system.
• Manage requests for terminal data changes and perform software updates.
• Work independently across different shifts, including weekends when required.

Required Skills

• Proficiency in Norwegian and English (written and spoken).
• Knowledge of cellular, Wi-Fi, Bluetooth, and LAN networks.
• Experience using ticketing systems.
• Basic knowledge of the MS Office suite.
• Ability to quickly learn and navigate new IT platforms.
• 5+ years of experience in technical support or related roles.
• Background in high-volume industries such as telecom, banking, IT, or payments.
• Graduate degree in any field.

Preferred Skills

• Experience working within international organizations.
• Previous experience managing multiple IT platforms simultaneously.

Key Skills

Education

Any Gradute