Description

You will provide technical assistance to customers and partners via phone and email, managing terminal data changes and software updates.

This role is on-site.

Responsibilities

• Resolve technical issues and answer customer inquiries across various shifts, including weekends.
• Log all support cases into the ticketing system with accurate detail.
• Manage requests for terminal data changes and perform necessary software updates.
• Work independently to maintain service levels in a high-volume environment.

Required Skills

• 5+ years of experience in technical support within telecom, banking, IT, or payments.
• Proficiency in Norwegian and English (written and spoken).
• Knowledge of cellular, Wi-Fi, Bluetooth, and LAN networks.
• Experience using ticketing systems for case management.
• Basic knowledge of the MS Office suite.
• Ability to quickly learn and navigate new IT platforms.
• Graduate degree in any field.

Preferred Skills

• Experience working within international organizations.
• Previous experience managing multiple IT platforms simultaneously.

Key Skills

Education

Any Gradute