Technical Support

You will provide agency-specific end user support for field staff throughout the Salem District.

Responsibilities

• Troubleshoot hardware and software issues for desktop, laptop, and wireless devices.
• Manage and administer desktop computers and mobile devices within an enterprise environment.
• Resolve customer concerns through effective problem management and timely escalation.
• Communicate resolutions clearly to individuals and groups via verbal and written channels.
• Track and report technical issues using help desk request tools.

Required Skills

• 5+ years of experience with Microsoft Desktop products including Windows and Office 365.
• 5+ years of experience managing and administering Windows, SharePoint, MS Office, and MS Teams.
• 5+ years of experience using troubleshooting tools for hardware and software.
• 5+ years of experience with help desk request tracking and reporting tools.
• 5+ years of experience in customer service roles requiring direct user interaction.
• 5+ years of experience communicating technical information to diverse groups.
• Ability to support field staff with new technology and device integration.

Preferred Skills

• Experience providing computer training for field staff.
• Knowledge of mobile device applications in an enterprise environment.
• Experience creating technical training documentation.