Description

You will provide agency-specific end user support for field staff and devices throughout the Salem District.

Responsibilities

• Troubleshoot hardware and software issues for desktop, laptop, and wireless devices.
• Manage and administer desktop computers and mobile hardware.
• Resolve customer concerns through timely problem management and issue escalation.
• Use help request tracking and reporting tools to manage support tickets.
• Support field staff in adopting and using new technology for daily functions.

Required Skills

• 5+ years of experience in technical support or help desk roles.
• Proficiency with Microsoft Windows and Microsoft Office Suite.
• Experience administering SharePoint and MS Teams.
• Hands-on experience with Office 365 environments.
• Skilled in using various troubleshooting tools to diagnose device issues.
• Experience working with help desk tracking and reporting systems.
• Strong verbal and written communication skills for interacting with individuals and groups.
• Proven ability to deliver customer-focused technical assistance.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Graduate