Description

Key Skills: SQL, Azure DevOps, JIRA, Incident Management, Production Support, System Configuration, Technical Support, Actisure, ServiceNow, Batch Processing

Good to Have Skills: PowerShell would be beneficial. Knowledge of expatriate healthcare products, procedures, and systems would be beneficial. Business acumen, conflict management, creativity, cross-cultural agility, perseverance, managing through systems, logical and problem-solving skills, curiosity and imagination, strong task management skills.

Roles & Responsibilities:

• Control and manage the configuration of Actisure across multiple environments
• Liaise with partner departments and fulfill their setup requirements efficiently
• Document and maintain comprehensive configuration processes for system stability
• Assist and provide expert advice for testing functionality and process changes
• Advise staff and departments of new processes and provide training where necessary
• Assist in resolution of production support issues via ServiceNow ticketing system
• Escalate issues to third parties where necessary via partner ticketing systems
• Investigate systems' ability to administer new products, processes, and business requirements
• Set up, control, and manage batch jobs for overnight processing operations
• Take part in business projects where Actisure is an integral component
• Create and maintain Actisure output documents for business operations
• Perform acceptance testing and user acceptance testing for Actisure releases
• Investigate integration issues from Actisure to other platforms and systems
• Conduct pricing reviews by updating Actisure twice yearly and investigating pricing anomalies
• Create and run SQL queries for reporting and troubleshooting purposes
• Attend and participate in daily stand-ups, retrospective meetings, and PI planning events
• Keep user stories and tasks updated in JIRA for project tracking
• Use Azure DevOps to promote Actisure releases through environments from DEV to Production

Experience Required: 5+ years' work experience in technical/application/production support. Planning, organisation, and problem-solving skills are essential. Incident management experience required. Proficiency in PC applications including Word and Excel. Ability to work to tight deadlines.

Education: Bachelor's degree in a relevant field or equivalent work experience required

Key Skills

Education

Any Graduate