Description

You will manage the configuration, stability, and production support of the Actisure platform across multiple environments.

This role is on-site.

Responsibilities

• Control and maintain Actisure system configuration, documenting processes for stability and managing setup requirements for partner departments.
• Resolve production support incidents via ServiceNow, escalating to third parties when necessary, and conduct pricing reviews to investigate anomalies.
• Set up and manage batch jobs for overnight processing, create SQL queries for reporting, and troubleshoot integration issues between Actisure and other platforms.
• Perform acceptance testing for new features and releases, advise staff on new processes, and provide training where needed.
• Track user stories in JIRA and use Azure DevOps to promote Actisure releases from development to production.

Required Skills

• 5+ years of experience in technical, application, or production support with strong incident management capabilities.
• Proficiency in SQL for querying, reporting, and troubleshooting data issues.
• Hands-on experience with ServiceNow for ticketing and incident resolution.
• Experience using Azure DevOps for release management and JIRA for project tracking.
• Ability to manage system configuration and batch processing operations.
• Strong problem-solving, logical thinking, and task management skills.
• Bachelor's degree in a relevant field or equivalent work experience.

Preferred Skills

• Familiarity with PowerShell scripting.
• Knowledge of expatriate healthcare products, procedures, and systems.

Key Skills

Education

Any Graduate