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CareerNet Technologies Pvt Ltd Logo
Technical Support Senior Analyst

CareerNet Technologies Pvt Ltd

 

Bangalore, Karnataka, India

Posted On: 15 days ago
Experience: 5+ years
Availability: Onsite
Openings: 2
Category: Technical Support Analyst
Tenure: No Preference/Any
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Description

You will manage the configuration, stability, and production support of the Actisure platform across multiple environments.

This role is on-site.

Responsibilities

  • Control and maintain Actisure system configuration, documenting processes for stability and managing setup requirements for partner departments.
  • Resolve production support incidents via ServiceNow, escalating to third parties when necessary, and conduct pricing reviews to investigate anomalies.
  • Set up and manage batch jobs for overnight processing, create SQL queries for reporting, and troubleshoot integration issues between Actisure and other platforms.
  • Perform acceptance testing for new features and releases, advise staff on new processes, and provide training where needed.
  • Track user stories in JIRA and use Azure DevOps to promote Actisure releases from development to production.

Required Skills

  • 5+ years of experience in technical, application, or production support with strong incident management capabilities.
  • Proficiency in SQL for querying, reporting, and troubleshooting data issues.
  • Hands-on experience with ServiceNow for ticketing and incident resolution.
  • Experience using Azure DevOps for release management and JIRA for project tracking.
  • Ability to manage system configuration and batch processing operations.
  • Strong problem-solving, logical thinking, and task management skills.
  • Bachelor's degree in a relevant field or equivalent work experience.

Preferred Skills

  • Familiarity with PowerShell scripting.
  • Knowledge of expatriate healthcare products, procedures, and systems.

Education

Any Graduate

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