Description

You will provide technical and non-technical support for application migration queries through inbound and outbound calls and email.

Responsibilities

• Triage technical and non-technical client queries and complaints related to application migrations.
• Analyze verbose logs to troubleshoot issues involving IPs, URLs, and system performance.
• Manage user requests using ticketing tools, established procedures, and knowledge base articles.
• Communicate technical resolutions clearly via email and phone.
• Participate in rotational shifts as required.

Required Skills

• Minimum 2 years of Service Desk experience.
• Working knowledge of Unix and Windows operating systems.
• Experience troubleshooting Middleware, Desktop, Laptop, VPN, APIs, and FTP.
• Ability to read and interpret application and system logs.
• Proficiency in English speaking and written business communication.
• Strong active listening and probing skills for technical troubleshooting.
• Graduate degree or equivalent.

Preferred Skills

• Understanding of transmissions, firewalls, and network protocols.
• Knowledge of security technologies including cryptography settings, ciphers, KEX, and HMAC.

Key Skills

Education

Any Graduate