Description

You will triage and resolve client technical queries across operating systems and hardware environments.

This role is on-site.

Responsibilities

• Triage technical and non-technical client queries by analyzing verbose logs for IPs, URLs, and identifiers.
• Navigate ticketing tools, internal procedures, and knowledge base articles to resolve issues.
• Troubleshoot middleware, VPN, APIs, and FTP communication technologies.
• Analyze application and system logs to identify root causes.

Required Skills

• 5+ years of experience in technical support or service desk roles.
• Working knowledge of Unix and Windows operating systems.
• Experience supporting Middleware, Desktop, and Laptop environments.
• Hands-on experience with VPN, APIs, and FTP.
• Ability to interpret cryptography settings including ciphers, KEX, and HMAC.
• Understanding of FTP transport and payload security technologies.
• Knowledge of transmissions, firewalls, and network protocols.
• Strong active listening and probing skills for effective troubleshooting.

Preferred Skills

• Any graduate degree or equivalent.

Key Skills

Education

Any Graduate