Description

You will provide frontline diagnostics and support for computer systems and applications within a 24x7x365 rotating shift environment.

Responsibilities

• Monitor primary SCADA and ancillary systems for health and availability.
• Resolve frontline problems and coordinate repairs with EMS and other department personnel.
• Notify key customers regarding system outages or events impacting critical systems.
• Track and document technical cases to completion.
• Monitor and support Business Continuity and Disaster Recovery systems.
• Adhere to Change Management processes, electronic/physical access policies, and regulatory compliance.

Required Skills

• 5+ years of technical support experience.
• Technical proficiency with SCADA systems.
• Working knowledge of Windows operating systems.
• Experience with Unix or AIX operating systems.
• Ability to follow Critical Infrastructure Protection (CIP) and Sarbanes-Oxley compliance requirements.
• Strong critical thinking and problem-solving abilities.
• Ability to work rotating 8 or 12-hour shifts, including nights, weekends, and holidays.
• Capability to pass enhanced screening, including background, drug, and psychological assessments.
• Formal education in Computer Science, a related IT field, or equivalent experience.

Key Skills

Education

Any Graduate