Description

Responsibilities include:

Track and manage support tickets to ensure timely resolution and excellent customer service.

Monitor ticket queues and support adherence to established service-level expectations.

Generate and maintain operational reports using SQL and other reporting tools.

Analyze large datasets to identify trends and support business decision-making.

Collaborate with technical support teams to improve processes and workflow efficiency.

Maintain accurate records, protect confidential information, and support daily technical support operations.

Required Qualifications:

Bachelor’s degree in business, Information Technology, Computer Science, or a related field.

1-3 years of experience in operations support, technical support, customer service, or data analysis.

Experience working with large datasets and generating reports using SQL or similar reporting tools.

Strong analytical, organizational, and communication skills with the ability to manage multiple priorities in a fast-paced environment

Key Skills

Education

Any Graduate