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Jaisan IT Solutions Logo
Technical Support Specialist
Posted On: 30+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Technical Support Specialist
Tenure: No Preference/Any
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Description

You will manage requirement specifications and diagnostic change requests within a technical support capacity.

Responsibilities

  • Edit and process requirement specifications and links based on content.
  • Incorporate changes for diagnostic requirements through Change Requests (CRs).
  • Perform technical edits within DOORS, including specification creation, view generation, and script application.
  • Manage imports and exports using Exerpt Atego and MS Office programs.
  • Prioritize tickets and provide realistic time estimates for processing or rejections.

Required Skills

  • 5+ years of professional experience.
  • Proficiency with DOORS for technical requirements management.
  • Experience with Jira and Confluence, including advanced filter usage.
  • Hands-on experience with Exerpt Atego for data import/export.
  • Strong understanding of Requirements Management and change management concepts.
  • Ability to communicate effectively with customer colleagues in English.
  • Proficiency in MS Office programs.
  • Strong time management and ticket prioritization skills.
  • Any Graduate degree.

Education

Any Graduate

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