Description

Provide Level 1 and Level 2 technical support for end-user hardware, systems, and Point of Sale infrastructure.

This role is on-site.

Responsibilities

• Troubleshoot and resolve issues for desktops, laptops, printers, and mobile devices.
• Manage device enrollment, compliance, and configuration policies using Microsoft Intune.
• Maintain meeting room infrastructure, including conferencing and A/V equipment.
• Resolve Point of Sale (PoS) system issues, coordinating with vendors and application teams.
• Monitor, log, and respond to incidents and service requests using ITSM tools.

Required Skills

• 5+ years of experience in desktop/end-user support, preferably in retail.
• Strong knowledge of Windows 11 and Office 365 Architecture.
• Hands-on experience supporting PoS devices and troubleshooting.
• Understanding of Active Directory, Group Policy, and user account administration.
• Familiarity with Microsoft Intune MDM.
• Bachelor’s degree or diploma in Information Technology or a related field.
• Proven problem-solving and effective communication skills.

Preferred Skills

• Experience supporting Microsoft Teams Rooms or Zoom Rooms.
• Familiarity with ITIL4.

Key Skills

Education

Bachelor's degree