Description

You will manage device systems and troubleshoot technical issues across multiple platforms.

This role is on-site.

Responsibilities

• Troubleshoot technical issues across iOS, MacOS, and Windows environments.
• Manage device systems and endpoint network behaviors.
• Leverage data tools to drive troubleshooting efforts and data-driven decisions.
• Use SIEM to monitor and understand IT infrastructure behavior.
• Coordinate with teams across different timezones and cultures to meet deliverables and timelines.

Required Skills

• 5+ years of technical support experience.
• Advanced knowledge of iOS and MacOS management.
• Experience with Windows management and Microsoft services.
• Understanding of endpoint network behaviors.
• Proficiency with SIEM tools for infrastructure monitoring.
• CISSP, CISM, or CCNP certification.
• Strong problem-solving and critical thinking abilities.
• Effective communication skills for cross-team collaboration.
• Any Graduate degree.

Key Skills

Education

Any Gradute