Description

You will manage helpdesk operations and provide direct technical assistance to end-users.

Responsibilities

• Monitor and manage helpdesk queues to ensure timely ticket resolution.
• Provision and install end-user equipment, including desktops, laptops, and smartphones.
• Maintain accurate asset inventory records and manage printer setups and maintenance.
• Troubleshoot technical issues and escalate complex tickets when necessary.
• Conduct training for end-users on hardware and software usage.

Required Skills

• 5+ years of experience in technical support or helpdesk roles.
• Hands-on experience provisioning and configuring desktops and laptops.
• Experience configuring and deploying smartphones.
• Proven ability in hardware troubleshooting and issue escalation.
• Experience with asset inventory management.
• Ability to manage printer hardware and connectivity.
• Bachelor's degree or equivalent graduate-level education.

Key Skills

Education

Any Gradute