Description

Provide on-site technical support for hardware, software, and audio-visual systems across client and office locations.

This role is on-site.

Responsibilities

• Troubleshoot PC, Mac, application, AV, and network connectivity issues for end-users.
• Manage ServiceNow tickets, prioritizing work based on SLAs and urgency.
• Support Microsoft Windows and macOS operating systems along with Office 365 applications.
• Manage hardware assets from acquisition through disposal, including shipping and tracking.
• Configure and troubleshoot AV equipment, including Microsoft Surface Hubs, Crestron, and Cisco systems.

Required Skills

• 5+ years of experience in technical support or IT operations.
• Strong knowledge of Microsoft Windows and macOS environments.
• Experience with ServiceNow ticketing and SLA management.
• Proficiency in troubleshooting network connectivity and printer configurations.
• Ability to support AV systems like Surface Hubs, Crestron, and Microsoft Teams Rooms.
• Bachelor's degree in a relevant field or equivalent experience.
• Willingness to travel occasionally to support other locations or client sites.

Key Skills

Education

Bachelor's degree